Skip to main content Skip to footer site map

Menu

show background
show background

Frequently Asked Questions

Is parking space available at the hotel and how much does it cost?

The hotel has limited car park bays available. The daily rate with 24hr access to the car park is at $45 per day (GST inclusive).
This is a self-parking service and on a first-in, first-serve basis (subject to availability).

What are your cancellation and amendment policy?

Cancellation policy is 48 hours prior to arrival and this applies to individual bookings.
Any agreed changes to any bookings may incur an additional charge and are subject to availability.

Are extra beds or baby cots available and is there a charge?

The Extra Bed charge is at $50.00 per night inclusive of GST and a Baby Cot is available at $20.00 per night inclusive of GST.

What form of payments do Park Regis and Leisure Inn accept?

Payment in cash, bank deposit, and credit cards are accepted. Payment by credit cards incurs a service merchant bank fee.

How do I make a reservation for large groups?

All enquiries for groups are quoted based on availability and must be placed in writing addressed to citycentre@parkregishotels.com.

Is there any booking fee or deposit when booking online?

A credit card guarantee is required to hold all bookings placed online with the Hotel website.

Can I arrange an early check in and late check out?

Early check-in or late check-out are subject to availability.

What transfers are available from the airport?

Hotel Reception can book an Airport Shuttle bus for a fee.

How far is the hotel away from local attractions and railway stations?

Town Hall Station is 100 metres distance from the Hotel and departures for the direct line to the Airport are frequent. An average spend of $20 per person via a train transfer from the Hotel applies.

How do I make special requests during my stay?

Please contact Hotel Reception or Guest Services for any requests or requirements you may have during your stay.

How do I book on a flexible rate/corporate rate?

Please contact Reservations by email and they will assist with settig the account with a booking code and or submit the Corporate Rate request to our sales team. Email address: citycentre@parkregishotels.com.