Park Regis City Centre, Sydney

Hotel Information

Welcome To Park Regis City Centre

On behalf of Park Regis City Centre, I would like to take this opportunity to welcome you to our property. We recognise that you have a wide variety of accommodation options to choose from and we are honoured that you have selected to stay with us while in Sydney.

We are extremely proud to offer you an exceptional hotel product and the very best service for your stay. Park Regis City Centre is designed to cater to both corporate and leisure travellers and is located in the heart of Sydney City, opposite Hyde Park and a short stroll from Darling Harbour, Pitt Street Mall, Queen Victoria Building and Town Hall. A full overview of the services and facilities we offer is listed in this guest compendium.

Park Regis City Centre is a part of the Park Regis brand, managed by StayWell Holdings – one of the largest hotel management groups in Asia Pacific. Together with its parent company Prince Hotels Inc., it offers a combined portfolio of properties across a diverse network of open and operating hotels, resorts, golf courses and ski resorts in locations such as Australia, Singapore, China, Japan, India, Indonesia, Hawaii, Kingdom of Bahrain, the United Arab Emirates and the United Kingdom.

Prince Hotels & Resorts and StayWell’s combined brand offerings include The Prince, Grand Prince Hotel, Policy, Park Regis, Prince Hotel, Leisure Inn Plus, Prince Smart Inn and Leisure Inn. Each brand offers guests quality experiences ranging from luxury to lifestyle to midscale.

You may pick up on the subtle Australian influence we have incorporated throughout the hotel to affirm the roots of the Park Regis brand.

If you are not already a member of our Stay Well Rewards loyalty programme, I invite you to join other members, where you can earn and redeem points every time you stay with us worldwide, enjoy exclusive member only offers, and best of all, it’s free to join. Just speak to our friendly reception team where they can help you sign up, or alternatively you can join at www.staywellrewards.com.

We sincerely hope you enjoy your stay at Park Regis City Centre and look forward to hearing any comments or feedback you may have about our facilities and services. Please visit www.staywellgroup.com/contact-us to submit an online form. Your feedback will be analysed and used to continually improve the standard of services, facilities and training of our hotel staff.

Once again, thank you for choosing Park Regis Hotels.

Stay Well,

SW

Simon Wan
President and Director

GM Welcome Letter

We are delighted that you have selected Park Regis City Centre for your stay.

On behalf of the entire team at Park Regis City Centre, I extend you a very warm welcome and trust your stay with us will be both enjoyable and comfortable.

As our valued guest, your comfort, health and safety are important to us.

In response to the Covid19 coronavirus, we have taken the following precautionary measures out of an abundance of caution:

  • Increased cleaning and disinfection frequency for guest rooms and public areas.
  • Reminding our staff to practice good health habits and hand hygiene.
  • Implementation of hand sanitiser located at the reception desk.

We would like to assure you we will continue to remain vigilant and also strongly encourage our guests to observe good personal hygiene and adopt the following precautions:

  • Wear a mask if you have respiratory symptoms such as a cough or shortness of breath.
  • Seek medical attention if you are feeling unwell.
  • Cover your mouth with a tissue when coughing or sneezing, and dispose of the soiled tissue in the rubbish bin.
  • Practice frequent handwashing with soap.
  • Use the pump hand sanitizer, located at reception whenever you are entering the hotel.

We hope the above information is of help, if you have any questions, please do not hesitate to contact reception or seek medical advice. We are here to assist you and are only too happy to do so.

Stay Well,

Terry Dwyer
General Manager
Park Regis City Centre

COVID-19 Measures

Hotel Facilities

If you have any questions dial “9” for reception. We are open 24 hours and we are here to help you. 

Accounts

We accept all major credit cards: American Express, Diners Club, MasterCard, Visa, and UnionPay.
If you are settling your account with a credit card, please note applicable credit card surcharge transaction fee will apply as follows:

1.19% for Visa/MasterCard
3.35% for AMEX issued by Bank
3.5% for AMEX issued by AMEX
3.5% for Diners
3% for UnionPay

Payments by cash or EFTPOS do not attract transaction fees.
Note: These rates are subject to change without prior notice.


Adaptors

Adaptors are subject to availability. An adaptor can be rented from the front desk.


Baby Facilities

Baby cots are available for hire. Please contact reception to arrange delivery. Dial 9


Baggage Service

We will be happy to assist you with same day baggage storage. Please contact reception. Dial 9.


Business Services

For a small fee, a complete range of business services are available including photocopying, facsimile and word processing. Please contact reception. Dial 9.


Car Parking

Limited car parking is available. Car parking costs $46 per day.


Check-Out Time

Check-out time is 10:00 am. Should you wish to stay a little longer, please contact reception and every effort will be made to assist you. Late check-out charges apply.


Cleaning of Rooms

All servicing of rooms occurs after all checked out rooms are completed. This makes it possible for all vacant rooms to be cleaned and ready by 2:00 pm for check-in. The Housekeeping staff have until 4:00 pm to service your room. If there is a “Do not disturb” sign on the door the room will not be serviced.


Credit Cards

We accept all major credit cards: American Express, Diners Club, MasterCard, and Visa.
Credit card surcharge applies – see Accounts.


Dry Cleaning and Laundry

Next day service is available Monday to Friday. Items must be lodged at reception prior to 8:00 am.
A laundry bag is provided in your room.


Electric Power

Domestic electricity supply throughout Australia is 240 volts AC 50 cycles. Standard three pin plugs are fitted to domestic appliances.


Facsimile

Fascimile services are available. Our fax number is (02) 9264 2252. A service fee is applicable:
Domestic Fax           $0.50 per page
International Fax.   $1.00 per page


Guest Laundry

Guest laundry facilities are located on the 45th floor. Washing machine and dryers are coin operated. $3 per wash and $3 per dryer. Washing powder can be purchased from reception at $1 per sachet.


Guests Paying By Cash

We request you keep your account in credit during your stay with us. It is the policy of this hotel to pay all accommodation cost on check-in. Please keep an eye on your incidentals (Phone calls & Internet charges). Please note you will be required to pay cash daily to pay for incidentals if no credit details have been provided. A $100 bond is also required. This will be returned on check-out if you have paid for all incidentals and accommodation.


Guests Paying By Credit Card

Your credit card number was requested on check-in. An imprint was taken to guarantee payment for any unpaid incidentals.


Keys

Please remember to leave your keys at reception when leaving the Hotel.


Loss and Damage

We draw your attention to the Innkeeper’ Liability-Act, located on the back of your door.


Qantas Frequent Flyer Program

Park Regis City Centre is proud to partner with Qantas Frequent Flyer to offer guests more choices and rewards options during your stay. Please speak to our Reception team for further information on how to earn points* for your stay.

*Guests can select one program to earn points on and point earning is only available on eligible bookings. 


Reception

Reception is open 24 hours. Dial 9 for assistance.


Rooftop

Hotel guests have access to the rooftop located on level 45. An outdoor swimming pool and an observation/sun deck with beautiful 360-degree views of Sydney can also be located on the rooftop.

Opening hours:
7:00 am to 9:00 pm (Monday to Sunday)


Safety Deposit Box

Safety deposit boxes are free of charge and are located at front desk. If you wish to store certain goods/items in a safety deposit box, contact reception.


Smoking

This is strictly a non smoking hotel. Smoking will result in a $250 penalty. For allocated smoking areas contact reception.


Stay Well Rewards

Park Regis City Centre is part of the Stay Well Rewards loyalty program, where you can earn and redeem points across StayWell properties worldwide. From time to time we also offer bonus point promotions, exclusive member only deals and best of all membership is free – so it really pays to be a member of Stay Well Rewards! Just speak to our friendly Reception team where they can help you sign up and start earning points* today or alternatively you can join at www.staywellrewards.com.


Umbrellas

Umbrellas can be borrowed from reception.


Upgrades

The hotel has a variety of room type options including Premier Rooms, Family/Triple Rooms, Executive King Rooms and Park Suites. Upgrades are subject to availability. Enquire at reception for upgrade options and rates.


Wake Up Calls

An alarm clock is located in your bedside console. Wakeup calls may also be booked by calling reception on extension “9”.

Room Facilities

Air Conditioning

The air conditioning system is pre-set for your comfort. The control switch is located on the Console beside your bed or on the wall.


Dialing

To dial reception            Dial 9
To dial an outside line   Dial 0
To dial overseas              Dial 0 then 0011 followed by the country code


Country Codes:

  • 1        Canada
  • 86     China
  • 45     Denmark
  • 33     France
  • 49     Germany
  • 91     India
  • 62     Indonesia
  • 353   Ireland
  • 39     Italy
  • 81     Japan
  • 82     Korea
  • 60     Malaysia
  • 31     Netherlands
  • 64     New Zealand
  • 63     Philippines
  • 7       Russian Federation
  • 65     Singapore
  • 34     Spain
  • 46     Sweden
  • 41     Switzerland
  • 66     Thailand
  • 44     United Kingdom, Channel Islands
  • 1       US

For other codes contact reception.


Departures

Guests are reminded to vacate their rooms by 10:00 am on day of departure, otherwise extra charges apply – see check-out time.


Hairdryer

A hair dryer is located in the ensuite bathroom. If you encounter a problem with your hair dryer please contact reception and a replacement will be found.


Housekeeping

For additional pillows, blankets or coat hangers, please contact reception by dialing 9.


In-room Internet Charges

At all Park Regis & Leisure Inn Hotels in Australia we are delighted to offer our valued customers complimentary Wi-Fi up to 1GB per day – maximum of 5 devices per room.
Additional data may be purchased once the 1GB limit has been reached.
Please contact reception for further details.
For Technical Support call TOLL FREE on 07-3067-3676.


Iron & Ironing Board

An iron and ironing board can be found in your room wardrobe.


Maintenance

Should you require any maintenance service in your room please contact reception. Please be aware that there are times when a maintenance officer will not be available. When this occurs the matter will be dealt with as soon as possible.


Telephone Charges

From your hotel room you have direct dial facilities for local, STD and IDD calls – see Dialing.

  • Standard local calls
    $0.90 connection fee
  • Interstate (Australia)
    $2.50 per minute
  • Mobile
    $3.00 connection fee + $2.50 per minute
  • International calls
    *$3.00 connection fee + $3.00 per minute

*From rates – vary according to country.

Dining

Dining Options

Park Regis City Centre is located in the heart of the city. Restaurants are within walking distance from the Hotel. Please see reception for advice on Restaurants in the area.


City Tattersalls Club

City Tattersalls Club is conveniently located in the heart of the City; at 194–204 Pitt Street, between Market and Park Streets. A sanctuary in the city, whether you had a busy day or just finished work, City Tatts is a haven to sit, relax and enjoy the facilities we have to offer.

Local Information

Airline Offices

  • Aircalin
    9244 2211
  • Air China
    9232 7277
  • Air New Zealand
    132 476
  • British Airways
    1300 767 177
  • Cathay Pacific
    9667 3816
  • Emirates Airlines
    1300 303 777
  • Jetstar
    131 538
  • Malaysia Airlines
    132 627
  • Qantas Domestic
    131 313
  • Qantas International
    131 211
  • Singapore Airlines
    131 011
  • Thai Airways
    1300 651 960
  • United Airlines
    13 17 77
  • Virgin Australia
    136 789

Airline Transfers

Airport Transfers can be organized by the front office. Please advise of transfers 24 hrs prior to departure. Cost per person is $16. Travel time to airport is approximately 1 hour. The Shuttle bus operates from 5:00 am – 7:00 pm daily. Bookings can only be made at set times – 10 minutes past the hour and at 20 minutes to the hour. Luggage is limited to one suitcase and one carry on per passenger.
Extra luggage must be pre-arranged.


BANKS

  • ANZ
    115 Pitt Stteet, Sydney
  • Commonwealth Bank
    546 George Street near QVB
  • Westpac
    Corner of Park and George Streets

Trading hours (for above branches):
9:30 am to 4:00 pm (Monday to Thursday)
9:30 am to 5:00 pm (Friday)


Car Rental

Avis Car Rental
200 William Street, Sydney
Ph: 9246 4600

For information on other car rental preferred suppliers, contact reception for assistance. Dial 9


Chemist

Glover Chemist
RG31 Galleries Victoria Pitt Street, Sydney, NSW 2000
Ph: 9267 0233

Trading hours are as follows:
7:00 am to 7:00 pm (Monday to Friday)
9:00 am to 7:00 pm (Saturday and Sunday)


Dentist

Finkelstein Dental Centre
Level 1, 300 George Street, Sydney
Ph: 9232 3900


Doctor

Sydney City Medical Centre “Holistic Medical Centre”
Pavilion on George 580 George Street Sydney.
Walking distance from hotel.

Trading hours are as follows:
7:00 am to 7:00 pm (Monday to Friday)
8:00 am to 6:00 pm (Saturday)
Closed on Sunday
Ph: 8188 2299


Foreign Currency

International currency exchange and travelers cheque services are not available within this hotel.
The closest currency exchange centre is located on Pitt Street at the Piccadilly Arcade.


Hospital

  • ST Vincent’s 
    8382 7111
  • RPA
    9515 6111

Public Transport

Ferry
Ferries are accessible via Circular Quay and Darling Harbour.

Free CBD Shuttle Bus (Route 555)
The free Sydney CBD Shuttle runs every 10 minutes. The service operates in both directions on a loop from Central Station to Circular Quay via Elizabeth and George Streets. The service times are:
Weekdays: 9:30 am to 3:30 pm, with a late finish of 9:00 pm on Thursday evening
Weekends: 9:30 am to 6:00 pm

The light rail can be found on George Street.

Taxi
A 24 hour taxi rank is located across the road from the hotel.

Trains
Trains to all metro stations can be caught from Town Hall Station.

Safety & Security

In the event of an emergency please note that Park Regis City Centre reception is available 24 hours a day.

The fire exits on your floor are marked. Please also note the exit plan located on the inside of your guest room door for emergency evacuations.

Emergency

For any emergency Fire, Police or Ambulance services, dial 9 – for the Front Office Manager.
000 is the emergency telephone number (Fire/Police/Ambulance) in Australia.


Fire

In the event of a fire alarm being activated, you should vacate your apartment. There are stairs at each end of the building. Follow the green EXIT signs. Please note; the Fire Department must attend alarms raised in the property. The Fire Department can isolate the cause of an alarm to each individual unit. If guests are found to be responsible for the setting off the fire alarms, any resulting charges/fine or penalty incurred from the Fire Department will be charged to the guest.
Do not use the elevator. Check the diagram on the back of your apartment door for your nearest exit.


First Aid

For first aid treatment, please contact reception. Dial 9

Brand Story

One of the largest hotel management groups in Asia Pacific, StayWell Holdings and its parent company Prince Hotels Inc. offer a diverse portfolio of properties across a combined network of over 136 hotels worldwide.

Prince Hotels & Resorts and StayWell’s combined brand offerings include The Prince Akatoki, The Prince, Grand Prince Hotel, Policy, Park Regis, Prince Hotel, Leisure Inn Plus, Prince Smart Inn, and Leisure Inn. Each brand offers guests quality experiences ranging from luxury to lifestyle through to midscale.

Prince Hotels & Resorts and StayWell have set a strategic goal to deliver 250 hotels in the medium to long term. The expansion of both company brands will take place across the regions of Asia-Pacific, the Middle East, Europe and the United States.

Our Brand Offerings

Park Regis Brand Story

 

We look forward to welcoming you to one of our many properties for an unforgettably experience, in the near future! For more information on the Park Regis brand, Prince Hotels & Resorts and StayWell’s complete portfolio of properties, please visit https://www.staywellgroup.com/.